Frequently asked questions about apps, websites and IT support.

Answers to the questions that come up before we start.

Applications

What is a custom application? A custom application is a web system that follows your process, not the other way round. Instead of bending the work to fit an existing program, we build exactly the steps, forms, records and reports your work actually needs.
How do we start? We start with a walkthrough of the current manual flow. From that we produce a map of the steps and a clickable prototype you test before anything is developed.
What does it cost and how long does it take? The first useful scope starts at €2,500 excluding VAT and is usually ready in 1 to 3 weeks. Multi module systems are estimated after process mapping and confirmed with a written quote.
Does the app connect to Excel, Microsoft 365 and PDF documents? Yes. Data can be imported from Excel, exported back to Excel or PDF, and documents stored in your Microsoft 365 environment. The connections are defined during mapping, before development.
Who owns the application and the data? The data is yours. On completion you receive access to the environment the app runs in, plus documentation that lets the work continue without us.
What is the first useful scope? It is the smallest version that is genuinely useful in daily work. It solves the most painful part of the process; everything else is added once real usage shows what is truly needed.

What does a website cost? A presentation site starts at €1,500 excluding VAT; a larger project runs up to roughly €4,500. More complex requirements are estimated with a written quote.
How long does it take? Usually 3 to 6 weeks. Content takes the longest, so we define it right at the start.
Is SEO included? The technical base is included: heading structure, speed, semantic HTML, metadata, sitemap and structured data. Editorial SEO work after launch is a separate arrangement.
Who writes the content? You can prepare it yourself, or we propose the copy and structure for you to approve.
Who owns the site after launch? You do. Domain, hosting and access are all held in your name.

Why a prototype first? Because a change is cheaper in a prototype than in a built system. You click the solution before we build all of it.
How is the quote produced? After mapping the process we prepare a written quote with a precisely defined scope, price and deadlines. That quote is what counts.
What if requirements change during the work? Changes are expected. Small adjustments are handled as we go; larger scope changes are confirmed with an amended quote.
What happens after launch? After launch you can order improvements as needed at €70/hour, or we agree on regular monthly cooperation.
Where do you work? We work remotely across Slovenia. On site visits are possible by arrangement.

What does IT support cost? Monthly packages: Standard €549, Professional €990, Premium €1,490. All prices exclude VAT.
What is the response time? Standard: 4 to 6 hours. Professional and Premium: 1 to 2 hours. Premium adds an urgent line with an immediate response.
Are one off interventions possible? Yes, at €70/hour. We usually recommend a monthly package, because one off fixes do not remove the cause of the problems.
How many clients do you take on? A maximum of 10 at a time. At that number we know every system and can respond fast.
What happens if we cancel? The notice period is one month. All documentation and access stay yours, and we help with the handover to your successor.
Do you cover cybersecurity and GDPR? The essentials: MFA, backups, EDR, employee training and GDPR readiness. For ISO 27001 or complex NIS2 work we connect you with specialised partners.