Terms of use
The terms that govern cooperation with ČrtaIT: scope of services, pricing, responsibilities and termination.
1. Provider
These terms of use govern the delivery of all ČrtaIT services, as defined in section 2, by: • Legal name: ČrtaIT, management of computer devices and systems, Črt Kranjc s.p. • Trading name: ČrtaIT • Registered office: Ulica 11. novembra 57, 8273 Leskovec pri Krškem, Slovenia • Company registration number: 7524471 • Tax number: 55918581 (not liable for VAT) • Activity: K62.200, Computer consultancy and computer facilities management activities • Owner: Črt Kranjc, based in Slovenia • Email: info@crtait.si • Phone: +386 30 649 200 • Website: crtait.si Referred to below as the "Provider" or "I".
2. Scope and acceptance
These terms apply to all services offered by the Provider through crtait.si, including consultations, fractional IT support and one off projects. Services are intended for companies and sole traders (B2B). By signing a service agreement, accepting an offer in writing or instructing work to begin, the client confirms acceptance of these terms in the version published at crtait.si/terms on the day the contract is concluded. Where the contract and these terms differ, the contract prevails.
3. Services
The Provider works with a limited number of clients to maintain operational stability. Services may include: • Custom web applications, internal business systems, AI automations and integrations delivered under a written offer • Day to day IT support (remote and on site within Slovenia) • Workstation setup, maintenance and lifecycle management • Management of Microsoft 365, Google Workspace and business email • Apple ecosystem support (macOS, iOS, iPadOS) • Troubleshooting of networks, printers and peripherals • Management of user accounts, identities and access • Backups, endpoint protection and basic incident response • Vendor coordination and procurement advice • Employee onboarding and offboarding Application and automation development projects are not included in the monthly IT support package unless expressly agreed in writing. Each such project is governed by the scope, timeline, price, code and data ownership, support and acceptance defined in an individual written offer or contract. Explicitly out of scope: enterprise server infrastructure, enterprise level network architecture and the resale of licensed software as the Provider's own product. Services not described in a written offer or contract are delivered only by agreement.
4. Service level and working hours
Standard working hours are Monday to Friday, 08:00 to 17:00 (CET/CEST), excluding Slovenian public holidays. Specific response times, availability and the monthly hour allowance for each client are set in the individual contract. The Provider may prioritise tickets according to urgency and overall workload. The Provider reserves the right to decline requests that exceed the agreed scope or capacity; in that case a separate offer is provided.
5. Prices and payment terms
All prices are in EUR. VAT is charged when the Provider is liable for VAT (see section 1). • Monthly support packages are invoiced in advance at the start of each calendar month. • One off projects are invoiced according to the schedule agreed in the written offer (typically 50% on order and 50% on handover, or on completion for smaller scopes). • Hourly work outside the agreed scope is invoiced monthly in arrears. Payment is due within 8 days of the invoice date, by transfer to the IBAN stated on the invoice. Late payments accrue statutory default interest under the Slovenian Late Payment Prevention Act (ZPreZP 1). After 15 days of delay the Provider may suspend services until payment; suspension does not release the client from payment obligations for the contract period.
6. Client obligations
The client undertakes to: • Provide accurate information about its IT environment and business needs • Nominate one or more contact people authorised to give instructions • Grant the Provider the necessary access (physical, remote, administrative) to supported systems • Hold valid licences for all software covered by support • Maintain its own independent backups of key data, unless a managed backup service is expressly part of the contract • Report any change of environment, security incident or suspicious activity immediately • Pay invoices within the agreed term
7. Subcontractors
The Provider may engage carefully selected subcontractors (for example an accountant, specialist technicians, software vendors) to perform the contract. The Provider remains fully responsible towards the client for their work. Where personal data is processed, a written data processing agreement is concluded with the subcontractor.
8. Confidentiality
The Provider treats all information about the client and its systems as strictly confidential, for the duration of the contract and indefinitely thereafter. Disclosure is permitted only: • With the client's prior written consent • Where required by a binding legal obligation or court order • To subcontractors, to the extent strictly necessary to perform the contract The client undertakes to treat all non public information about the Provider's methodology, pricing or internal tools as confidential.
9. Personal data
Where the Provider processes personal data on behalf of the client, the parties conclude a data processing agreement (DPA) under Article 28 of the GDPR. The DPA forms part of the contract and defines data categories, purposes, retention periods and security measures. Processing of personal data of website visitors and prospective clients is governed by the privacy policy at crtait.si/privacy-policy.
10. Intellectual property rights
Documentation, configurations, scripts and reports prepared specifically for the client become the client's property upon full payment of the related invoice. The Provider retains rights to general methodology, templates, know how and reusable internal tools. Third party software is used under each vendor's licence terms; compliance is the client's responsibility.
11. Limitation of liability
The Provider delivers services with the professional care expected of an IT specialist. The Provider is not liable for: • Damage caused by inaccurate, incomplete or delayed information from the client • Outages, faults or data loss caused by third party services, internet providers, hardware failure or force majeure • Data loss where the client did not maintain the agreed backups • Issues caused by unauthorised changes made by the client or third parties • Indirect or consequential damage, lost profit, lost business opportunity or reputational loss The Provider's total liability in a calendar year is limited to the total fees actually paid by the client to the Provider in the 6 months before the event giving rise to the claim. The limitation does not apply to liability for intent or gross negligence, or where mandatory law does not permit it.
12. Force majeure
Neither party is liable for failure to perform due to events beyond its reasonable control, including natural disasters, war, strikes, public infrastructure outages, large scale cyber attacks or acts of public authorities. The affected party must notify the other immediately and reasonably mitigate the consequences.
13. Term and termination
Monthly support contracts run for an indefinite period and may be terminated by either party with 30 days' written notice (by email to the contact addresses in the contract), effective at the end of a calendar month. The Provider may terminate with immediate effect in the event of: • Payment delay of more than 30 days after a reminder • A material breach of these terms or the contract that is not remedied within 15 days • Conduct that endangers the integrity or security of the Provider's systems or those of other clients On termination the Provider hands over the relevant documentation, access and configuration data to the client or its successor within 30 days, subject to settlement of all outstanding obligations.
14. Out of court dispute resolution
Services are intended for businesses (B2B). For consumers under the Slovenian Consumer Protection Act (ZVPot 1), the Provider declares that it does not recognise any out of court consumer dispute resolution body as competent for disputes arising from these terms (Article 32 of the Out of Court Settlement of Consumer Disputes Act, ZIsRPS).
15. Changes to the terms
The Provider may update these terms due to changes in services, legislation or business practice. The current version and the date of the last update are always published at crtait.si/terms. Active clients are notified of material changes by email at least 30 days in advance; within that period a client that does not accept the changes may terminate the contract.
16. Governing law and jurisdiction
These terms and the related contract are governed by the law of the Republic of Slovenia, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. The parties will seek to resolve any disputes amicably. Failing that, the court with subject matter and territorial jurisdiction at the Provider's registered office has exclusive jurisdiction.
17. Contact
Questions about these terms of use: • Email: info@crtait.si • Phone: +386 30 649 200 Written correspondence can be sent to the address stated on the issued invoice or requested via info@crtait.si.